Privacy Policy

This Privacy Policy explains how Doorstep Phone Repairs (“we”, “us”, “our”) collects and uses personal information when you contact us or book a mobile phone repair in Glasgow and the surrounding areas.

1. Who we are

Doorstep Phone Repairs is a mobile doorstep phone repair service based in Glasgow. We do not operate a physical shop — we travel to our customers. You can contact us at support@doorstepphonerepair.com or on 07861 691387.

2. Information we collect

• Your name, mobile number and postcode when you submit a repair request.
• Details about your device and the fault you have described.
• Messages you send us on WhatsApp, by phone or by email.

We do not sell your data and we do not store card details — payment is taken in person at the time of repair.

3. How we use your information

• To reply to your repair request and confirm price and availability.
• To travel to your location and complete the repair.
• To provide warranty support if the same fault reoccurs.
• To keep basic records for accounting and legal obligations.

4. Sharing your information

We do not share your personal information with third parties for marketing. Messages sent through WhatsApp are subject to WhatsApp’s own privacy policy.

5. Retention

We keep repair records only for as long as needed to honour our warranty and meet legal obligations, after which they are deleted.

6. Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal information. Email support@doorstepphonerepair.com and we will respond within 30 days.

7. Cookies

This website uses only essential cookies required for the site to function. We do not use advertising or cross-site tracking cookies.

8. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of the page will reflect any changes.

Questions? Get in touch or email support@doorstepphonerepair.com.